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DELIVERY & RETURNS

ORDER PROCESSING

 

IMPORTANT - DELIVERY TIME DURING COVID19 

HAUS OF SONG will still dispatch orders placed before 1PM AEST on the same business day and orders placed after 1PM AEST on the next business day. 

Please note, AUSTRALIA POST network are experiencing delays due to the current COVID19 crisis. 

 

ORDER PROCESSING

Orders placed before 1PM AEST Monday to Friday, will be dispatched on the same business day. Orders placed after 1PM AEST will be dispatched the next working day.

Pre-sale orders placed will be dispatched around the estimated delivery time provided on the product page.

You will receive a shipping confirmation email as soon as your order has been dispatched.

SHIPPING COST

 

SHIPPING COST

 

Complimentary PARCEL post shipping on all Australian orders.

Complimentary EXPRESS post shipping on Australian orders over $300

Complimentary EXPRESS shipping on all international orders over $500

All Prices are shown in Australian Dollar.

 

DOMESTIC ORDERS

Dispatched via AUSTRALIA POST SERVICE.

Domestic Standard - Free.
2-7 Business Days 

 

Domestic Express - $12.00 or Free with orders over $300
1-3 Business Days

     

    ^All domestic orders including any heavy outerwear will be sent via PARCEL POST. 2+ business day delivery.

      

    INTERNATIONAL ORDERS

    Dispatched via AUSTRALIA POST INTERNATIONAL EXPRESS SERVICE.

     

    New Zealand - $20.00

    Rest of the world - $35.00

    2-4 business day delivery between major metro areas.

     

    A re-delivery post charge applies to all orders Returned To Sender due to not being able to collect or for incorrect shipping address provided.

    Please contact our friendly customer service via e-store messenger or email us at info@hausofsong.com.au if you require more information.

    ORDER TRACKING

     

    ORDER TRACKING

    Once your order has been dispatched, you will receive an email confirmation of your shipping details and tracking number.

    PRICING

     

    PRICING

    All transactions are billed in Australian Dollars (AUD). Currency converter used on the Site provides an estimated price in other currencies.

    CUSTOMS & IMPORT DUTY FEES

     

    CUSTOMS & IMPORT DUTY FEES

    HAUS OF SONG shall not be held responsible for any customs taxes charged. Any fees to this nature are the responsibility of the customer. Please ensure you familiarise yourself with your country's customs charges and levies prior to placing an order.

    SIGNING FOR DELIVERIES

     

    SIGNING FOR DELIVERIES

    All orders require a signature upon delivery. However, a family member or colleague may sign on your behalf. Alternatively, an attempted delivery notice will be left notifying you of re-delivery or pick-up options.

    We do not accept any responsibility for loss or damage to goods once they have been signed for or where you have authorized delivery to be left unattended at your shipping address.

    Delivery to a PO Box, PMB, AFPO or Locked Bag is not permitted for security reasons.

    EXCHANGES & RETURNS

      

    EXCHANGES & RETURNS

    Exchanges and returns are accepted on full priced merchandise within 7 days of receiving your order. We are more than happy to exchange your purchase for another size of the same style or another style of the same value, subject on availability.


    To return items, they must be in their original condition and resaleable state - unworn, undamaged, unaltered, unwashed and with all associated tags and accessories attached, in the original packaging. Garments received with make-up marks and strong scent will not be accepted.

     

    All returns need to be requested in writing within 7 days of receiving your order. Please send return request email to info@hausofsong.com.au to obtain a valid Returns Authorisation Number (RA#) and return shipping address.

    Please note, we are unable to refund or credit the cost of shipping

    RETURN PROCESS

     

    RETURN PROCESS

     Please follow the steps below to exchange or return a purchase:

    1. Read EXCHANGES & RETURNS policy to ensure the item/s are eligible for return.

    2. Submit your return request to our Client Service at info@hausofsong.com.au to obtain a valid Return Authorisation Number (RA#) and return address

    3. Note your Return Authorisation Number (RA#) on the physical invoice and return the purchase. 

    We recommend using a registered or trackable service for the return shipment as we are not liable for loss or damage of goods in transit.

    4. Your return will be reviewed. We will proceed with your exchange or return request once the items pass the review.

    Please note exchange shipping is at the customer's expense.

    Depending on your financial service provider. Please allow 3-10 business days for the refund to appear in your account.

        SALE ITEMS

         

        SALE ITEMS

        Items that have been marked down or are purchased during a promotional sale such as Flash Sale or Vogue Online Shopping Night, are not eligible for refund or exchange, therefore will not be accepted.

        We kindly ask that you consider your items carefully before making a purchase, as all sale purchases are final and cannot be returned. 


        FRAUDULENT ORDERS

        IMPORTANT INFORMATION

        We reserve the right to place temporary hold to or cancel your order in the event we have sufficient grounds to believe it is fraudulent or has fraudulent characteristics. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you or the information provided is not satisfactory, we may cancel your order without notification. 

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